Shipment Survey: Gabe's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Neither satisfied nor dissatisfied
- Satisfaction with quality of the product: Neither satisfied nor dissatisfied
- Satisfaction with the imprinted logo quality: Neither satisfied nor dissatisfied
- Will consider Branders in the future: Y
- Product comments: It is fine. Gwen Halliwell (sp?) was VERY helpful and was great to work with. I wish we had taken a bit more time getting the absolute perfect product. I was a bit excited to get things done and get things coming here. I will go slower with her next time and we will pick the perfect product. It was my error for being in a hurry.

Shipment Survey: Bob's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Betts was a huge help with getting the layout and colors done. Her help was instantaneous. The measure tapes look really cool. I found one of the tapes did not retract very well. (I did not test all of them!)

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The quality for the price was very good. It was a white cap with stitched logo.I have already washed it and it has come through with flying colors (and no colors bled)!!

Below are the customers response to the automated email shipment survey for this order. Email shipment surveys go out 5 business days after the date of shipment.
- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: this was a last minute deal for an unexpected seminar. I googled "promotional items", picked Branders, picked up the phone, got William Howard....and he was awesome. walked me thru my options, dealt with the artwork the next morning, and poof, my stuff arrived the day before I needed it. Great work and a pleasure to deal with! You really do have customer service!!

Shipment Survey: Bob's Team

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Nice imprint. And Rev Villarosa is a great person to work with.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The logo's that were placed on the products that we ordered really made the products special and looked so much better than what we had expected!
- Comments: I would just like to extend a special thank you for the outstanding customer service that we received from Branders! We called knowing that we had a tight deadline and honestly didn't expect to be able to get the products we needed by the date of our event. William Howard was the rep that assisted me and he went above and beyond to ensure that my order was not only processed right away but he ensured the artwork was formatted correctly and to the specifications we were looking for. With William's expert assistance my order was placed on July 30th and we received our products on the 6th of August; and the quality was amazing! Thank you again for all your help and outstanding customer service, it was truly appreciated and I will definitely use Branders for our next order and suggest your company to others.

Shipment Survey: Bob's Team

Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: I don't know how you could improve. Rev was a wonderful representative. I changed the order on her a few times, we had multiple people involved (always a pain for sales reps) and she handled it all without a hint of irritation. Give Rev a raise!

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I like that we got a decent quality, reuseable tote bag for less than $1. It's perfect to promote our "Going Green for God" activities at Liverpool First Presbyterian Church. I can envision so many uses of these bags. One is to put information about our church, along with a water bottle (another item purchased from Branders), in the bag to give to visitors of our church. Another is filling these reuseable bags with groceries to donate to our local food bank. Of course, our members could also use them to carry their own groceries home each week! I don't have anything negative to say about my order with Branders. The bag is fine, the logo is excellent and the service was great.

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Good quality shirt for a good price. Grace Villanueva the sales/service rep did a great job and was most helpful even when I had to change the order.

- Satisfaction with service provided by your salesperson: Very Satisfied - Satisfaction with Overall experience with Branders: Very Satisfied - Satisfaction with cost of the product: Very Satisfied - Satisfaction with quality of the product: Very Satisfied - Satisfaction with the imprinted logo quality: Very Satisfied - Will consider Branders in the future: Y - Product comments: i loved the back packs nd so did the children. your staff are the best. Grace V. helped me get out of a jam. We didn't have a lot of money but wanted 2 give the children something nice and she showed me what 2 do. than when the hotel lost my box Grace helped them find. I still don't know how she did that but she did. Hats off 2 Grace job well done.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I very much like the product. No problems at all. Betts Roa was so helpful. I would use your company again just because of her. What an asset.

Shipment Survey: Bob's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: It's exactly what I wanted. The sales person was helpful and easy to work with.
- Comments: Comments here...Keep doing what you're doing!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I liked the price best;no complaints
- Comments: None

Gabe's Gags and Team Bob

hi5 - 5 Years

Hi-5

Shipment Survey: Bob's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson:
- Satisfaction with Overall experience with Branders:
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: Comments here...Branders have always provided good customer service to me whenever I've placed an order. You representative (Carlo Kross) have always been helpful in assisting with me with requested items and ensuring they we received the items in the timeframe provided. Thanks for all that you all do to ensure that your customers are treating with respect and their orders are complete and on time. Be blessed always!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: We have ordered products from Edward Carey a number of times. He's A+++ We have always been pleased with both quality and service and will continue to utilize Branders whenever we have budget to order items. As a small non-profit, our $ is precious and we must utilize every penny efficiently. Edward has helped us tremendously by recommending items that we can purchase at low cost in small quantity. We have come to rely on his judgment in recommending quality items and have never been disappointed. Thanks!
- Comments: If you ever come up with specialty items for the assisted living industry or for fundraisers, we'd love to see your recommendations of new items in the marketplace. Such items might include helpful gadgets for the aging population: magnifiers and other self-help items for daily use. "Stickiness" is important to us so the items we order are largely things that people will keep with them, on them, or in wallet or on key chain.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Here is note I sent your most excellent and extraordinary representative Betts Roa... Hi Betts, The caps are terrific. The logo is perfect. The colors are vibrant. The white embroidered lighthouse stands clear and crisp over our club name on every color hat I know the golfers will be tickled to receive one...and have a hard time choosing which of the seven colors they want. Thank you so much for your help.
- Comments: None

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: NICE ITEM FOR THE PRICE. ENGRAVING IMAGE WAS A LITTLE ON THE SMALL SIZE.
- Comments: None

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Neither satisfied nor dissatisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Mugs and hats are a good quality product for a good price. I will continue to use you in the future. I have ordered "fat" pens from you in the past that were pretty poor quality that I would definately not order again.
- Comments: There was a considerable delay on the shipment of the mugs, I was told that it was due to a printing quality issue. I appreciate that you did not send shipment that might have been suspect quality. The delay was longer than stated, but I did get a timely response from customer service every time I emailed to check on the status of the ship date. I consider your customer service to be very good. Due to the quality of the pens I recieved and the potential problem with the print quality on the mugs that you successfully avoided, I will be careful with product selections that may have a potential for quality issues. I will also be careful to not order when quick delivery is a requirement.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: There wasn't anything I disliked about the product. We ordered coffee mugs and the quality of cup was excellent for the price. There was a little problem with shipping but my rep. handled it very professionally and followed up with me once the product shipped. We love Branders and we are very satified!
- Comments: You do not need to improve on anything, you have been great with every order. And I love my Sales Rep. Betts Roa, she is awesome.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: unique design; length of tape
- Comments: My rep is great! The first time I ordered the tape measures the two imprint areas were reversed. Branders gave me a credit on my next order which was very nice. When I emailed my rep, William Howard, to re-order he remembered the previous issue without me mentioning it and assured me it wouldn't happen again. It didn't; and they look great!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: t-shirts, i wore one yesterday...ironed it ( logo and writing did not melt under the heat of the iron) and it did fine, haven't washed it yet.
- Comments: None

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The colors were vivid and clear. The logo was printed exactly as it should have been.
- Comments: Betts Roa is awesome. I was working through xxxx and I guess she dropped the ball in a big way. I was clearly not getting the customer service that I was expecting. With short notice, Betts made sure my order was processed in a timely manner and the product arrived before the event started. I want Betts to manage the account for Team Commonwealth from now on.

Shipment Survey: Jeff's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Most liked its appearance. Nothing fits into the "least liked" category.
- Comments: None

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Everything was exactly as I was expecting and more. The packaging was an extra bonus!
- Comments: Please continue to keep up the excellent customer service!!

Shipment Survey : Gabe's Team

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: Angela Nicolas was absolutely great to work with. I was surprised that I was contacted by a staff member, when I placed an online order. She was very helpful, and when you were out of stock on the item, offered a substitute even though the minimum order quantitiy was different. I was amazed and extremely impressed.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: We appreciated that the bottles came in boxes so we could decorate the boxes before handing them out to employees. We had no problems with any aspect of the product.
- Comments: No, the experience was great. I really appreciated the assistance of the sales associate I worked with, she made ordering very quick and easy.

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The bags we ordered are nice, I guess I didn't understand plastic thicknesses. We'll have to see if they'll hold up during our next job fair.
- Comments: Comments here...Barbie was excellent, she communicated frequently and let me know every step of the way what to expect.

-- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I liked the product cost, arrival time frame and customer service. What I liked the least was the shipping cost.
- Comments: None