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Monday, July 26, 2010

Shipment Survey: Bob's Team


- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson:
- Satisfaction with Overall experience with Branders:
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: Comments here...Branders have always provided good customer service to me whenever I've placed an order. You representative (Carlo Kross) have always been helpful in assisting with me with requested items and ensuring they we received the items in the timeframe provided. Thanks for all that you all do to ensure that your customers are treating with respect and their orders are complete and on time. Be blessed always!




- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: We have ordered products from Edward Carey a number of times. He's A+++ We have always been pleased with both quality and service and will continue to utilize Branders whenever we have budget to order items. As a small non-profit, our $ is precious and we must utilize every penny efficiently. Edward has helped us tremendously by recommending items that we can purchase at low cost in small quantity. We have come to rely on his judgment in recommending quality items and have never been disappointed. Thanks!
- Comments: If you ever come up with specialty items for the assisted living industry or for fundraisers, we'd love to see your recommendations of new items in the marketplace. Such items might include helpful gadgets for the aging population: magnifiers and other self-help items for daily use. "Stickiness" is important to us so the items we order are largely things that people will keep with them, on them, or in wallet or on key chain.



- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Here is note I sent your most excellent and extraordinary representative Betts Roa... Hi Betts, The caps are terrific. The logo is perfect. The colors are vibrant. The white embroidered lighthouse stands clear and crisp over our club name on every color hat I know the golfers will be tickled to receive one...and have a hard time choosing which of the seven colors they want. Thank you so much for your help.
- Comments: None





- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: NICE ITEM FOR THE PRICE. ENGRAVING IMAGE WAS A LITTLE ON THE SMALL SIZE.
- Comments: None















- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Neither satisfied nor dissatisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Mugs and hats are a good quality product for a good price. I will continue to use you in the future. I have ordered "fat" pens from you in the past that were pretty poor quality that I would definately not order again.
- Comments: There was a considerable delay on the shipment of the mugs, I was told that it was due to a printing quality issue. I appreciate that you did not send shipment that might have been suspect quality. The delay was longer than stated, but I did get a timely response from customer service every time I emailed to check on the status of the ship date. I consider your customer service to be very good. Due to the quality of the pens I recieved and the potential problem with the print quality on the mugs that you successfully avoided, I will be careful with product selections that may have a potential for quality issues. I will also be careful to not order when quick delivery is a requirement.








- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: There wasn't anything I disliked about the product. We ordered coffee mugs and the quality of cup was excellent for the price. There was a little problem with shipping but my rep. handled it very professionally and followed up with me once the product shipped. We love Branders and we are very satified!
- Comments: You do not need to improve on anything, you have been great with every order. And I love my Sales Rep. Betts Roa, she is awesome.








- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: unique design; length of tape
- Comments: My rep is great! The first time I ordered the tape measures the two imprint areas were reversed. Branders gave me a credit on my next order which was very nice. When I emailed my rep, William Howard, to re-order he remembered the previous issue without me mentioning it and assured me it wouldn't happen again. It didn't; and they look great!










- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: t-shirts, i wore one yesterday...ironed it ( logo and writing did not melt under the heat of the iron) and it did fine, haven't washed it yet.
- Comments: None










- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The colors were vivid and clear. The logo was printed exactly as it should have been.
- Comments: Betts Roa is awesome. I was working through xxxx and I guess she dropped the ball in a big way. I was clearly not getting the customer service that I was expecting. With short notice, Betts made sure my order was processed in a timely manner and the product arrived before the event started. I want Betts to manage the account for Team Commonwealth from now on.

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