Branders.com Team Blog: June 2010

Sunday, June 27, 2010

Branders circa 2006

I found this photo in one of my old files. Those were the days...

Friday, June 18, 2010

Bob's Team

------------------------------------------ BOB

-----------------------------------------Betts

----------------------------------------- Carlo

-----------------------------------Edward

-----------------------------------------Grace

--------------------------------------- Michael

-----------------------------------------------Rev

------------------------------------------William

Jeff's Team

---------------------------------------JEFF

-------------------------------------- Martin

--------------------------------------------- Nikki

------------------------------------------ Gerri

----------------------------------------Carol

---------------------------------------- Anthony

--------------------------------------------Alex

Gabe's Team

------------------------------------GABE

------------------------------------------------Red

-----------------------------------------James

-----------------------------------------Gwen

--------------------------------------Barbie

-----------------------------------------Angela

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I loved the color. Nothing.
- Comments: Comments here...none. everything was a wonderful experience thanks to Ms. Betts Roa. She never gave up. Even with a very short deadline, "My son 1st Birthday". Wonderful experience from beginning to end. Because of the wonderful experience our friend, is own his own company, came to our son 1st birthday party. Loved the gift. Gave him your information. He wants to use these thermos to gave to his customers. Thanks a million. Everyone at my party loved the thermos gift.

shipment survey

Below are the customers response to the automated email shipment survey for this order. Email shipment surveys go out 5 business days after the date of shipment.
- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Neither satisfied nor dissatisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Neither satisfied nor dissatisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The Pens look beautiful. Your people are really easy to work with. They don't write well. They took much longer to produce than anticipated.
- Comments: Good looking but really need to work well. These pens right "choppy", almost like they are dried out.

shipment survey

Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The ability to order different colors for the same price; this gave our employees the option to choose their favorite color. The logo workup was very quick. The product is smaller than I envisioned, but I had no time to order a sample, so that is okay. Very quick turnaround. I also like that the product has a front pocket and is insulated.
- Comments: I did all my communication online; I don't often have time to sit at a phone during working hours. I didn't have to at all. Not one spoken word was necessary to get this done. Plus I landed up with everything in writing. I don't see any way to improve on that, I love that.

shipment survey

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: This is a very decent product for the price. The stitching looks great and I am pleased with the effort Branders has taken to encourage me to purchase at a time when my funds are low. This specially priced product permitted me to make an advertising purchase at a time when I would not otherwise have been able to afford it. Thank you Branders!
- Comments: Comments here...Give Grace Villanueva a raise in pay or at least make sure you keep her happy. She does a fantastic job of giving excellent customer service. She is responsive and personable and really gets the job done. If she didn't live so far away I would want her working for me. Send her my thanks. She is a very big part of the reason that I continue to shop with Branders. She has made it that good of a buying experience.

shipment survey

Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The product is exactly what I ordered. I would like to have had a choice of ink colors.
- Comments: Offering a choice of ink colors, or blue inks, would be very helpful to my office; we work in the legal field, and use blue ink to distinguish original documents from copies.

shipment survey

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Neither satisfied nor dissatisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Plastic was really thin and some of the hats had permanent dents. The logo area seemed a little small. But the item was hard to find and/or at a good price and needed that specific item for event.
- Comments: Just wanted to state that my customer service contact, "Barbie", was absolutely one of the best I've worked with in a long time! As a supervisor who also works closely with our CSR department, boy I wish we had her! She made the whole experience perfect.

shipment survey

Below are the customers response to the automated email shipment survey for this order. Email shipment surveys go out 5 business days after the date of shipment.
- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The quality of the products ordered were impeccable.The price was the Greastest! There was nothing that was unsatisfying about this product.
- Comments: I do not have any suggestions for improvement but I would like Branders to know the Quality and Customer Service were the Best! I will definately be back!

shipment survey

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I absolutely loved my pens for both businesses. They are perfect for others to try and keep them - great size and writing.
- Comments: I think a very helpful idea for your customers is to send the sample with previous printing set up. When I asked for a sample of the coffee cups, I wish my sample would have had the name of my business on it. I am ordering anyway :) Just an idea.

shipment survey

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: I liked the cost the most. And I liked the production time the least.
- Comments: N/A

shipment survey

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The cost of the product is very reasonable.
- Comments: None

shipment survey

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I'd have preferred that the logo be on the candy itself not on the wrapper, but understand why this would be much, much more money and beyond our budget. But Branders was able to deliver the job ahead of schedule(and I had initially been concerned that we wouldn't make our deadline). In the end the price was right, the product precisely what we needed and the process was swift, friendly and in our hands before we knew it! I very much appreciated that I was able to make a last-minute change in the artwork and Branders accommodated my change quickly, and accurately. Branders made the entire process as friendly and free of stress (for me) as possible.
- Comments: None

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Sunday, June 27, 2010

Friday, June 18, 2010

Saturday, June 12, 2010