Branders.com Team Blog

Monday, August 30, 2010

Below are the customers response to the automated email shipment survey for this order. Email shipment surveys go out 5 business days after the date of shipment.
- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: this was a last minute deal for an unexpected seminar. I googled "promotional items", picked Branders, picked up the phone, got William Howard....and he was awesome. walked me thru my options, dealt with the artwork the next morning, and poof, my stuff arrived the day before I needed it. Great work and a pleasure to deal with! You really do have customer service!!

Friday, August 13, 2010

Shipment Survey: Bob's Team

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Nice imprint. And Rev Villarosa is a great person to work with.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The logo's that were placed on the products that we ordered really made the products special and looked so much better than what we had expected!
- Comments: I would just like to extend a special thank you for the outstanding customer service that we received from Branders! We called knowing that we had a tight deadline and honestly didn't expect to be able to get the products we needed by the date of our event. William Howard was the rep that assisted me and he went above and beyond to ensure that my order was not only processed right away but he ensured the artwork was formatted correctly and to the specifications we were looking for. With William's expert assistance my order was placed on July 30th and we received our products on the 6th of August; and the quality was amazing! Thank you again for all your help and outstanding customer service, it was truly appreciated and I will definitely use Branders for our next order and suggest your company to others.

Thursday, August 12, 2010

Shipment Survey: Bob's Team

Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: I don't know how you could improve. Rev was a wonderful representative. I changed the order on her a few times, we had multiple people involved (always a pain for sales reps) and she handled it all without a hint of irritation. Give Rev a raise!

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I like that we got a decent quality, reuseable tote bag for less than $1. It's perfect to promote our "Going Green for God" activities at Liverpool First Presbyterian Church. I can envision so many uses of these bags. One is to put information about our church, along with a water bottle (another item purchased from Branders), in the bag to give to visitors of our church. Another is filling these reuseable bags with groceries to donate to our local food bank. Of course, our members could also use them to carry their own groceries home each week! I don't have anything negative to say about my order with Branders. The bag is fine, the logo is excellent and the service was great.

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Good quality shirt for a good price. Grace Villanueva the sales/service rep did a great job and was most helpful even when I had to change the order.

- Satisfaction with service provided by your salesperson: Very Satisfied - Satisfaction with Overall experience with Branders: Very Satisfied - Satisfaction with cost of the product: Very Satisfied - Satisfaction with quality of the product: Very Satisfied - Satisfaction with the imprinted logo quality: Very Satisfied - Will consider Branders in the future: Y - Product comments: i loved the back packs nd so did the children. your staff are the best. Grace V. helped me get out of a jam. We didn't have a lot of money but wanted 2 give the children something nice and she showed me what 2 do. than when the hotel lost my box Grace helped them find. I still don't know how she did that but she did. Hats off 2 Grace job well done.