Shipment Survey: Bob's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Betts was a huge help with getting the layout and colors done. Her help was instantaneous. The measure tapes look really cool. I found one of the tapes did not retract very well. (I did not test all of them!)

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The quality for the price was very good. It was a white cap with stitched logo.I have already washed it and it has come through with flying colors (and no colors bled)!!

Below are the customers response to the automated email shipment survey for this order. Email shipment surveys go out 5 business days after the date of shipment.
- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: this was a last minute deal for an unexpected seminar. I googled "promotional items", picked Branders, picked up the phone, got William Howard....and he was awesome. walked me thru my options, dealt with the artwork the next morning, and poof, my stuff arrived the day before I needed it. Great work and a pleasure to deal with! You really do have customer service!!

Shipment Survey: Bob's Team

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Nice imprint. And Rev Villarosa is a great person to work with.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The logo's that were placed on the products that we ordered really made the products special and looked so much better than what we had expected!
- Comments: I would just like to extend a special thank you for the outstanding customer service that we received from Branders! We called knowing that we had a tight deadline and honestly didn't expect to be able to get the products we needed by the date of our event. William Howard was the rep that assisted me and he went above and beyond to ensure that my order was not only processed right away but he ensured the artwork was formatted correctly and to the specifications we were looking for. With William's expert assistance my order was placed on July 30th and we received our products on the 6th of August; and the quality was amazing! Thank you again for all your help and outstanding customer service, it was truly appreciated and I will definitely use Branders for our next order and suggest your company to others.

Shipment Survey: Bob's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson:
- Satisfaction with Overall experience with Branders:
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: Comments here...Branders have always provided good customer service to me whenever I've placed an order. You representative (Carlo Kross) have always been helpful in assisting with me with requested items and ensuring they we received the items in the timeframe provided. Thanks for all that you all do to ensure that your customers are treating with respect and their orders are complete and on time. Be blessed always!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: We have ordered products from Edward Carey a number of times. He's A+++ We have always been pleased with both quality and service and will continue to utilize Branders whenever we have budget to order items. As a small non-profit, our $ is precious and we must utilize every penny efficiently. Edward has helped us tremendously by recommending items that we can purchase at low cost in small quantity. We have come to rely on his judgment in recommending quality items and have never been disappointed. Thanks!
- Comments: If you ever come up with specialty items for the assisted living industry or for fundraisers, we'd love to see your recommendations of new items in the marketplace. Such items might include helpful gadgets for the aging population: magnifiers and other self-help items for daily use. "Stickiness" is important to us so the items we order are largely things that people will keep with them, on them, or in wallet or on key chain.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Here is note I sent your most excellent and extraordinary representative Betts Roa... Hi Betts, The caps are terrific. The logo is perfect. The colors are vibrant. The white embroidered lighthouse stands clear and crisp over our club name on every color hat I know the golfers will be tickled to receive one...and have a hard time choosing which of the seven colors they want. Thank you so much for your help.
- Comments: None

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: NICE ITEM FOR THE PRICE. ENGRAVING IMAGE WAS A LITTLE ON THE SMALL SIZE.
- Comments: None

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Neither satisfied nor dissatisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Mugs and hats are a good quality product for a good price. I will continue to use you in the future. I have ordered "fat" pens from you in the past that were pretty poor quality that I would definately not order again.
- Comments: There was a considerable delay on the shipment of the mugs, I was told that it was due to a printing quality issue. I appreciate that you did not send shipment that might have been suspect quality. The delay was longer than stated, but I did get a timely response from customer service every time I emailed to check on the status of the ship date. I consider your customer service to be very good. Due to the quality of the pens I recieved and the potential problem with the print quality on the mugs that you successfully avoided, I will be careful with product selections that may have a potential for quality issues. I will also be careful to not order when quick delivery is a requirement.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: There wasn't anything I disliked about the product. We ordered coffee mugs and the quality of cup was excellent for the price. There was a little problem with shipping but my rep. handled it very professionally and followed up with me once the product shipped. We love Branders and we are very satified!
- Comments: You do not need to improve on anything, you have been great with every order. And I love my Sales Rep. Betts Roa, she is awesome.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: unique design; length of tape
- Comments: My rep is great! The first time I ordered the tape measures the two imprint areas were reversed. Branders gave me a credit on my next order which was very nice. When I emailed my rep, William Howard, to re-order he remembered the previous issue without me mentioning it and assured me it wouldn't happen again. It didn't; and they look great!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: t-shirts, i wore one yesterday...ironed it ( logo and writing did not melt under the heat of the iron) and it did fine, haven't washed it yet.
- Comments: None

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The colors were vivid and clear. The logo was printed exactly as it should have been.
- Comments: Betts Roa is awesome. I was working through xxxx and I guess she dropped the ball in a big way. I was clearly not getting the customer service that I was expecting. With short notice, Betts made sure my order was processed in a timely manner and the product arrived before the event started. I want Betts to manage the account for Team Commonwealth from now on.

Shipment Survey: Bob's Team

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: I have placed several orders with Branders through Carlo Kross. He is a wonderful representative for you. He knows the products, he is responsive to my needs and questions and very pleasant to deal with. I intend to keep placing orders with Branders in the future.

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Color was good. Print was smaller then expected.
- Comments: Carlo was very responsive to our changes and provided a quick turnaround on all requests. Excellant customer service

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: It has a really nice feel for a plastic pen. We'll be happy to give it to our clients.
- Comments: Comments here...Everything went really well for us.

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: They were of high quality and did not appear cheap or flimsy in the least.
- Comments: None

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Our partners and clients are very happy with the gifts that we have given from Branders. Thank you so much for your wonderful customer service.
- Comments: None

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: As always, it was a great product!

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Pens are wonderful. Great way to advertise our business in a subtle way.

Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: It is a great pen. It works well and looks good.
- Comments: Comments here...I had a great experience!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: We ordered the small (1-1/2") temporary tattoos. Even though they are rather small is size, it was obvious that care was taken in their manufacturing. Each one has readable instructions printer on them. Very nice quality.
- Comments: Being that our company is rather new, and we have a limited budget; it would be great if there were more low-priced items like the tattoos. In saying that, I do have to say that I really like your prices! They are not only fair, but even more of a great deal when you factor in the awesome customer service (like we received from Grace!)

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: unique design; length of tape
- Comments: My rep is great! The first time I ordered the tape measures the two imprint areas were reversed. Branders gave me a credit on my next order which was very nice. When I emailed my rep, William Howard, to re-order he remembered the previous issue without me mentioning it and assured me it wouldn't happen again. It didn't; and they look great!

Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Neither satisfied nor dissatisfied
- Will consider Branders in the future: Y
- Product comments: For some reason, the logo printed one inch higher than the last time we ordered the notebooks. It doesn't look right, but we're using them anyway. It was a repeat order.
- Comments: William Howard has been a very good customer service rep for us. I can always count on him for options to choose from and prompt delivery when needed.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: All one piece (no opportunity to lose the cap of the flash drive) -- there was nothing I didn't like about it!
- Comments: None

Grace's Birthday: June 25

Shipment Survey: Bob's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The colors were vivid and clear. The logo was printed
exactly as it should have been.
- Comments: Betts Roa is awesome. I was working through xxxxxx and I
guess she dropped the ball in a big way. I was clearly not getting the
customer service that I was expecting. With short notice, Betts made sure my
order was processed in a timely manner and the product arrived before the
event started. I want Betts to manage the account for Team Commonwealth from
now on.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: The product and logo looked great, but some of the water bottles got a little scratched through the printing process.
- Comments: It was really easy to find products on your website and interact with your customer service reps. Michael Henderson was knowledgeable and helpful throughout the ordering process. The products arrived a week early, which gave me some extra time to wrap them. We are very happy with the price we paid and the quality of the product. I would definitely order from Branders.com again.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Neither satisfied nor dissatisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Vibrant white imprint on black t-shirts - looked great and no errors or smears! Our employees LOVED them!
- Comments: Nope.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: we ordered one of your pad folios and it is exactly as advertised. i could not order on line because my quantity was so large but the customer service person helping me was beyond great! we are ordering two hundred more and are SO glad we found your company.
- Comments: Nothing - everything has been perfect.

Bob's Team

------------------------------------------ BOB

-----------------------------------------Betts

----------------------------------------- Carlo

- -----------------------------------Edward

-----------------------------------------Grace

--------------------------------------- Michael

-----------------------------------------------Rev

------------------------------------------William

shipment survey

Below are the customers response to the automated email shipment survey for this order. Email shipment surveys go out 5 business days after the date of shipment.
- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Neither satisfied nor dissatisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Neither satisfied nor dissatisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The Pens look beautiful. Your people are really easy to work with. They don't write well. They took much longer to produce than anticipated.
- Comments: Good looking but really need to work well. These pens right "choppy", almost like they are dried out.

shipment survey

Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The ability to order different colors for the same price; this gave our employees the option to choose their favorite color. The logo workup was very quick. The product is smaller than I envisioned, but I had no time to order a sample, so that is okay. Very quick turnaround. I also like that the product has a front pocket and is insulated.
- Comments: I did all my communication online; I don't often have time to sit at a phone during working hours. I didn't have to at all. Not one spoken word was necessary to get this done. Plus I landed up with everything in writing. I don't see any way to improve on that, I love that.

shipment survey

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: I have ordered several products from branders.com. I have liked that the products are very true to the proofs that have been emailed to me.
- Comments: No suggestions.

shipment survey

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Always as ordered, Thank you,
- Comments: None

shipment survey

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I absolutely loved my pens for both businesses. They are perfect for others to try and keep them - great size and writing.
- Comments: I think a very helpful idea for your customers is to send the sample with previous printing set up. When I asked for a sample of the coffee cups, I wish my sample would have had the name of my business on it. I am ordering anyway :) Just an idea.

shipment survey

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: N
- Product comments: We bought the Jumbo pen--very nice quality, heavy pen that writes very well. Also, the quality of the l;ogo imprint is excellent--doesn't look like it will come off any time soon. The only negative is that I'm not sure it can be refilled. Love the pen, though!

Senior Executive Account Managers

shipment survey

- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with quality of the product: Somewhat satisfied
- Satisfaction with cost of your order: Somewhat satisfied
- Satisfaction with Overall experience with Branders: Somewhat satisfied
- Will consider Branders in the future: Y
- Comments: William Howard did a very good job. Was a little disappointed that a couple of my mugs were flawed but I took pictures and sent them to you and will be credited. Thought it was handled professionally

shipment survey

- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with cost of your order: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Will consider Branders in the future: Y
- Comments: My rep was awesome.