Shipment Survey: Bob's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Betts was a huge help with getting the layout and colors done. Her help was instantaneous. The measure tapes look really cool. I found one of the tapes did not retract very well. (I did not test all of them!)

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The quality for the price was very good. It was a white cap with stitched logo.I have already washed it and it has come through with flying colors (and no colors bled)!!

Below are the customers response to the automated email shipment survey for this order. Email shipment surveys go out 5 business days after the date of shipment.
- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: this was a last minute deal for an unexpected seminar. I googled "promotional items", picked Branders, picked up the phone, got William Howard....and he was awesome. walked me thru my options, dealt with the artwork the next morning, and poof, my stuff arrived the day before I needed it. Great work and a pleasure to deal with! You really do have customer service!!

Shipment Survey: Bob's Team

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson:
- Satisfaction with Overall experience with Branders:
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: Comments here...Branders have always provided good customer service to me whenever I've placed an order. You representative (Carlo Kross) have always been helpful in assisting with me with requested items and ensuring they we received the items in the timeframe provided. Thanks for all that you all do to ensure that your customers are treating with respect and their orders are complete and on time. Be blessed always!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: We have ordered products from Edward Carey a number of times. He's A+++ We have always been pleased with both quality and service and will continue to utilize Branders whenever we have budget to order items. As a small non-profit, our $ is precious and we must utilize every penny efficiently. Edward has helped us tremendously by recommending items that we can purchase at low cost in small quantity. We have come to rely on his judgment in recommending quality items and have never been disappointed. Thanks!
- Comments: If you ever come up with specialty items for the assisted living industry or for fundraisers, we'd love to see your recommendations of new items in the marketplace. Such items might include helpful gadgets for the aging population: magnifiers and other self-help items for daily use. "Stickiness" is important to us so the items we order are largely things that people will keep with them, on them, or in wallet or on key chain.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Here is note I sent your most excellent and extraordinary representative Betts Roa... Hi Betts, The caps are terrific. The logo is perfect. The colors are vibrant. The white embroidered lighthouse stands clear and crisp over our club name on every color hat I know the golfers will be tickled to receive one...and have a hard time choosing which of the seven colors they want. Thank you so much for your help.
- Comments: None

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: NICE ITEM FOR THE PRICE. ENGRAVING IMAGE WAS A LITTLE ON THE SMALL SIZE.
- Comments: None

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Neither satisfied nor dissatisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Mugs and hats are a good quality product for a good price. I will continue to use you in the future. I have ordered "fat" pens from you in the past that were pretty poor quality that I would definately not order again.
- Comments: There was a considerable delay on the shipment of the mugs, I was told that it was due to a printing quality issue. I appreciate that you did not send shipment that might have been suspect quality. The delay was longer than stated, but I did get a timely response from customer service every time I emailed to check on the status of the ship date. I consider your customer service to be very good. Due to the quality of the pens I recieved and the potential problem with the print quality on the mugs that you successfully avoided, I will be careful with product selections that may have a potential for quality issues. I will also be careful to not order when quick delivery is a requirement.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: There wasn't anything I disliked about the product. We ordered coffee mugs and the quality of cup was excellent for the price. There was a little problem with shipping but my rep. handled it very professionally and followed up with me once the product shipped. We love Branders and we are very satified!
- Comments: You do not need to improve on anything, you have been great with every order. And I love my Sales Rep. Betts Roa, she is awesome.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: unique design; length of tape
- Comments: My rep is great! The first time I ordered the tape measures the two imprint areas were reversed. Branders gave me a credit on my next order which was very nice. When I emailed my rep, William Howard, to re-order he remembered the previous issue without me mentioning it and assured me it wouldn't happen again. It didn't; and they look great!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: t-shirts, i wore one yesterday...ironed it ( logo and writing did not melt under the heat of the iron) and it did fine, haven't washed it yet.
- Comments: None

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The colors were vivid and clear. The logo was printed exactly as it should have been.
- Comments: Betts Roa is awesome. I was working through xxxx and I guess she dropped the ball in a big way. I was clearly not getting the customer service that I was expecting. With short notice, Betts made sure my order was processed in a timely manner and the product arrived before the event started. I want Betts to manage the account for Team Commonwealth from now on.

Shipment Survey: Bob's Team

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: I have placed several orders with Branders through Carlo Kross. He is a wonderful representative for you. He knows the products, he is responsive to my needs and questions and very pleasant to deal with. I intend to keep placing orders with Branders in the future.

- Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: Color was good. Print was smaller then expected.
- Comments: Carlo was very responsive to our changes and provided a quick turnaround on all requests. Excellant customer service

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: It has a really nice feel for a plastic pen. We'll be happy to give it to our clients.
- Comments: Comments here...Everything went really well for us.

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: They were of high quality and did not appear cheap or flimsy in the least.
- Comments: None

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Our partners and clients are very happy with the gifts that we have given from Branders. Thank you so much for your wonderful customer service.
- Comments: None

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: None
- Comments: As always, it was a great product!

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Pens are wonderful. Great way to advertise our business in a subtle way.

Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Satisfied
- Will consider Branders in the future: Y
- Product comments: It is a great pen. It works well and looks good.
- Comments: Comments here...I had a great experience!

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: We ordered the small (1-1/2") temporary tattoos. Even though they are rather small is size, it was obvious that care was taken in their manufacturing. Each one has readable instructions printer on them. Very nice quality.
- Comments: Being that our company is rather new, and we have a limited budget; it would be great if there were more low-priced items like the tattoos. In saying that, I do have to say that I really like your prices! They are not only fair, but even more of a great deal when you factor in the awesome customer service (like we received from Grace!)

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: unique design; length of tape
- Comments: My rep is great! The first time I ordered the tape measures the two imprint areas were reversed. Branders gave me a credit on my next order which was very nice. When I emailed my rep, William Howard, to re-order he remembered the previous issue without me mentioning it and assured me it wouldn't happen again. It didn't; and they look great!

Satisfaction with the product: Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Neither satisfied nor dissatisfied
- Will consider Branders in the future: Y
- Product comments: For some reason, the logo printed one inch higher than the last time we ordered the notebooks. It doesn't look right, but we're using them anyway. It was a repeat order.
- Comments: William Howard has been a very good customer service rep for us. I can always count on him for options to choose from and prompt delivery when needed.

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: All one piece (no opportunity to lose the cap of the flash drive) -- there was nothing I didn't like about it!
- Comments: None

Grace's Birthday: June 25

Bob's Team

------------------------------------------ BOB

-----------------------------------------Betts

----------------------------------------- Carlo

- -----------------------------------Edward

-----------------------------------------Grace

--------------------------------------- Michael

-----------------------------------------------Rev

------------------------------------------William

shipment survey

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Everything was great!
- Comments: Comments here... I could not have had a better experience than I had with you guys! Carlo Kross was an excellent salesperson and he was always available to help!

shipment survey

Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: The ease of ordering on-line, and having Carlo Kross as our personal representative that I can email.
- Comments: more notifications of coffee mug/pen promotions - Real Estate related items

shipment survey

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: I'd have preferred that the logo be on the candy itself not on the wrapper, but understand why this would be much, much more money and beyond our budget. But Branders was able to deliver the job ahead of schedule(and I had initially been concerned that we wouldn't make our deadline). In the end the price was right, the product precisely what we needed and the process was swift, friendly and in our hands before we knew it! I very much appreciated that I was able to make a last-minute change in the artwork and Branders accommodated my change quickly, and accurately. Branders made the entire process as friendly and free of stress (for me) as possible.
- Comments: None

shipment survey

- Satisfaction with the product: Very Satisfied
- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Satisfaction with cost of the product: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with the imprinted logo quality: Very Satisfied
- Will consider Branders in the future: Y
- Product comments: Love the water Bottles but wish that we could have ordered the water bottles and staplers in smaller quantities so we could have gotten more colors.
- Comments: Comments here...I personally loved the way Carlos worked with me on getting the most for our money. The waterbottles & Stapler look GREAT.

Executive Account Managers

shipment survey

- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with cost of your order: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Will consider Branders in the future: Y
- Comments: 2 years ago I was a new in my profession and in charge developing a very impoverished no kill animal shelter. every penny counts. I found Brander's on line and my rep was Carlo. I HAVE NEVER RECIEVED such outstanding customer service, at least not in ten years. That experience is what keeps me coming back. The care, attention to detail, and making certain I am getting exactly what I am looking for- allowing me to be the best steward I can be with these precious dollars, means everything. Give Carlo A raise! His service to me and this little shelter has caused us to never look anywhere but to Branders.

shipment survey

- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with cost of your order: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Will consider Branders in the future: Y
- Comments: Comments here...This is one GREAT Company...

shipment survey

- Satisfaction with service provided by your salesperson: Very Satisfied
- Satisfaction with quality of the product: Very Satisfied
- Satisfaction with cost of your order: Very Satisfied
- Satisfaction with Overall experience with Branders: Very Satisfied
- Will consider Branders in the future: Y
- Comments: My first experience was poor...the person I talked to about my order early in the week never called me back. When I called again a few days later, they had no record of the phone call. The second person I worked with though was GREAT and worked very hard to meet my deadline. The FedEx didn't arrive on time, but that was most likely because of the weather. Other than that, I was very satisfied.

shipment survey

Below are the customers response to the automated email shipment survey for this order. Email shipment surveys go out 5 business days after the date of shipment.
- Satisfaction with service provided by your salesperson: Satisfied
- Satisfaction with quality of the product: Satisfied
- Satisfaction with cost of your order: Satisfied
- Satisfaction with Overall experience with Branders: Satisfied
- Will consider Branders in the future: yes
- Comments: Shipping seemed a little high, but the response and turnover time was good.

Bowling Team